↑ Delivering Transformational Financial Advice, 2016-2019

Design Objective/ Ensure efficient delivery of new digital and service assets while remaining true to experience intent... Design outputs/ Detailed testing and feedback loops with clients and advisers. Service blueprints tracking feedback and impacts of each major release. Operating model for embedding testing with staged go-to-market. Input on backlog priority decisions... Design Outcome/ Nine major releases to market and successful pilot adviser uptake across the nation, garnering numerous industry awards for innovation

← See here for preceding experience design and innovation of Financial Advice Transformation

Contributing team: Sarah Heimeier, Manny Dickson, Jolly Zhou, Nick Pinkstone, Sean Brennan, Christopher Roosen, Innes Ferguson, Francesca Jakin, Andrew Peel, Alvin Chong, Deloitte Digital, AMP Brand & Marketing... And far, far too many others to list here. I apologise and miss you all!