↑ Transformational Design of Financial Advice, 2016-2019

Design Objective/ Improve and innovate new interactions between advisers + clients + licensor... Design outputs/ End-to-end target-state experience map and storyboards. Immersive collaboration space. Co-design sessions with advisors, clients, and BAU staff Design Outcome/ Transformational new experience achieving unprecedented advocacy from clients and advisers, while remaining commercially viable for the licensor

← See here for preceding adviser and client research for Financial Advice Transformation. See here for subsequent design prototyping and delivery →

Contributing team: Sarah Heimeier, Manny Dickson, Jolly Zhou, Nick Pinkstone, Sean Brennan, Christopher Roosen, Innes Ferguson, Francesca Jakin, Andrew Peel, Alvin Chong, Deloitte Digital, AMP Brand & Marketing... And far, far too many others to list here. I apologise and miss you all!