Quinn Chow/ Designer/ User Research + Requirements Setting
Deeply understanding consumers and users, and setting business requirements to ensure meeting - and exceeding! - their expectations
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Designer Objective/ Identify and understand enablers and inhibiters of traveller flow in airports... Designer outputs/ Current-state experience pathway. Insights into causes of traveller anxiety and boredom... Designer Outcome/ Cohered department head, leadership, and design teams' understanding of opportunities to better facilitate airport travel
See here for subsequent visioneering of better-designed airport travel →
Contributing team: Tim Fife, Maureen Thurston-Chartraw
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