↑ Leveraging Human-Centred Design, 2013-2018

Leadership Objective/ Develop enterprise human-centred design capability... Leadership outputs/ Standardised definitions and expectations. Training sessions across lines of business. Design team leadership and management. Operating models for embedding design in projects and BAU... Leadership Outcome/ Human-centred design team and community of practice established and leveraged company-wide

← See here for the subsequent practice of adviser and client research, experience design, and delivery in the business' Financial Advice Transformation program →

Contributing team: Munib Karavdic, Alex Cheek, Jonathan Deane, Sean Brennan